Order Processing
All orders are processed within 24–48 hours (Monday to Friday).
Once your order has been processed, you will receive a confirmation email with your tracking number.
During peak periods (holidays, promotions, high demand), processing times may be slightly extended.
Shipping Times
Estimated delivery times:
- United States: 3–7 business days
- International: 7–14 business days
These are estimated delivery times and may vary depending on your location and external factors.
Shipping Costs
Shipping fees are calculated based on your location and will be displayed before completing your purchase.
Warehouse Location
Orders are shipped from our fulfillment center located at:
2575 W 400 N #300
Lindon, UT 84042
United States
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email.
Please allow 2–5 business days for tracking updates to appear.
Delays & External Factors
While we strive to deliver your order on time, delays may occur due to:
- Carrier issues
- Weather conditions
- High shipping volume
- Customs processing (international orders)
Customs, Duties & Taxes
International orders may be subject to customs duties or import taxes.
These charges are the responsibility of the customer.
Incorrect Address
Customers are responsible for providing an accurate shipping address.
If an incorrect address is entered, please contact us immediately.
Once an order has been shipped, we cannot guarantee address changes.
Lost, Delayed, or Stolen Packages
If your package is marked as delivered but you have not received it, please contact our support team.
We will work with the carrier to investigate the issue and assist you in finding a resolution.
Contact Us
For any shipping-related questions, contact us at:
📩 support@botanelabs.com
