Cancellation policy

Subscription & Cancellation Policy


Last updated: April 2026

At Norvia Recovery LLC, we offer subscription-based purchases for your convenience. This policy explains how subscriptions work, including billing, renewals, and cancellation terms.

 

1. Subscription Enrollment

When you purchase a subscription product, you agree to:

  • Recurring billing at the selected interval (e.g., monthly)
  • The price, frequency, and terms displayed at checkout

By completing your order, you consent to ongoing charges according to your selected plan.

 

2. Billing & Payment

By subscribing, you authorize Norvia Recovery LLC to automatically charge your selected payment method on a recurring basis.

Subscription charges may include:

  • Product cost
  • Applicable taxes
  • Shipping fees (if applicable)

If a payment fails:

  • We may retry the charge
  • Your subscription may be paused or canceled until payment is successful

3. Automatic Renewals

All subscriptions automatically renew at the selected frequency unless canceled.

  • You will be charged on the renewal date
  • It is your responsibility to manage or cancel your subscription before renewal

We may send reminder emails before billing, but this is not guaranteed.


4. Cancellation Policy

You may cancel your subscription at any time.

To avoid being charged for the next billing cycle:

👉 You must cancel at least 48 hours before your next billing date

You can cancel your subscription:

  • Through your customer account on our website
  • By contacting our support team

Email: support@botanelabs.com

 

⚠️ Important

  • Cancellations made after the billing window may still result in the next charge
  • Once an order is processed, it cannot be canceled

5. Orders Already Processed

Any subscription order that has already been:

  • Processed
  • Fulfilled
  • Shipped

➡️ Cannot be canceled

These orders remain subject to our Refund Policy.

 

6. Returns & Refunds

Subscription orders follow the same rules as standard purchases.

  • Refunds are only issued in accordance with our Refund Policy
  • Charges already processed are non-refundable once the order has shipped

7. Subscription Modifications

You may modify your subscription at any time, including:

  • Changing delivery frequency
  • Updating payment method
  • Updating shipping details
  • Pausing or resuming subscription

These changes can be made:

  • Through your account dashboard
  • By contacting our support team

8. Fraud & Abuse Protection

We reserve the right to:

  • Cancel subscriptions suspected of abuse
  • Refuse service in cases of excessive refunds or disputes
  • Limit or block accounts that violate our Terms

9. Contact Information

If you have any questions about your subscription:

Norvia Recovery LLC
8206 Louisiana Blvd Ne, Ste A #9316
Albuquerque, New Mexico 87113
United States

Email: support@botanelabs.com